HOST & HOSTESS MASTERY

Module 1.1: First Impressions & Greeting Excellence

Video Content:

• The 60-second first impression system
• Professional appearance standards
• Greeting scripts and natural conversation
• Managing wait times and expectations

Module 1.2: Seating Strategy & Flow Management

Video Content:

• Reading the dining room
• Server rotation and balance
• Special requests and accommodations
• Reservation management

Module 1.3: Problem Resolution & Guest Recovery

Video Content:

• Handling complaints gracefully
• When to involve management
• Turning negative experiences positive
• Documentation and follow-up