LEADERSHIP & TEAM MANAGEMENT

Module 1.1: Understanding Team Dynamics

Video Content:

• Personality types in the workplace
• Communication styles
• Conflict resolution
• Building cohesive teams

Module 1.2: Training & Development

Video Content:

• Onboarding best practices
• Skill development programs
• Performance feedback
• Career path planning

Module 1.3: Performance Management

Video Content:

• Setting clear expectations
• Regular check-ins and coaching
• Addressing performance issues
• Recognition and rewards

Module 1.4: Creating Service Culture

Video Content:

• Leading by example
• Maintaining standards
• Team motivation strategies
• Continuous improvement

Module 1.5: Legal & Compliance Issues

Video Content:

• Employment law basics
• Safety requirements
• Anti-discrimination policies
• Documentation requirements